Frequently Asked Questions — ilovejili

The minimum age to register and play on ilovejili is 21 years old. This is a strict requirement under Philippine gaming law and PAGCOR regulations. ilovejili verifies player age during registration and may request additional government-issued ID at any time. Accounts found to belong to underage players will be immediately suspended and any funds returned.

On the ilovejili Login page, click the "Forgot Password" link below the login form. Enter your registered email address and ilovejili will send you a password reset link. Check your inbox (and spam folder just in case). The reset link is valid for 30 minutes. If you don't receive the email or continue to have trouble accessing your account, contact ilovejili's 24/7 live chat support for immediate assistance.

ilovejili accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• Driver's License
• PhilSys National ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within 3 months). KYC is required before your first withdrawal.

No. ilovejili strictly allows only one account per player. Creating multiple accounts is a violation of ilovejili's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any bonuses or winnings. If you believe a duplicate account was created in error, contact support immediately to resolve it.

ilovejili supports a wide range of Philippine payment options for both deposits and withdrawals:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (PHP / ₱). ilovejili does not currently accept cryptocurrency or international payment methods. GCash and PayMaya are the most popular options among Filipino players due to their speed and convenience.

The minimum deposit on ilovejili is ₱100 for e-wallet methods (GCash, PayMaya) and ₱500 for bank transfers (BPI, BDO, Metrobank). There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification. Deposits are credited to your ilovejili account instantly for e-wallets and within 15–30 minutes for bank transfers.

ilovejili processes withdrawals as fast as possible. Here's a general guide:

• GCash / PayMaya: 1–3 hours (most are processed within the hour)
• BPI / BDO / Metrobank: Up to 24 hours on business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. Your KYC verification must be complete before your first withdrawal is processed. ilovejili does not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges.

If your deposit hasn't reflected after the expected processing time, first check your GCash, PayMaya, or bank app to confirm the transaction was successful and the funds were deducted. If the deduction occurred but the credit hasn't appeared on ilovejili, contact our 24/7 live chat support and provide your transaction reference number, amount, payment method, and the time of the transaction. Our team will investigate and resolve it promptly — usually within a few hours.

ilovejili offers a full suite of online gaming options for Filipino players:

• Slots: Hundreds of slot titles from top providers
• Live Casino: Baccarat, Roulette, Blackjack, and more with real dealers
• Bingo: Online bingo rooms with real-time gameplay
• Sports Betting: PBA, NBA, UFC, boxing, football, and more via Sports Events
• MT Live: Live gaming and streaming entertainment

New games and features are added regularly. Check the ilovejili homepage for the latest additions.

ilovejili is fully optimized for mobile browsers on both Android and iOS devices — no app download required. Simply open your mobile browser, go to ilovejili.club, and enjoy the full gaming experience. The mobile site is designed to be fast, smooth, and OLED-friendly, so it works great even on older phones. For the best experience, use Chrome on Android or Safari on iOS.

Yes. All games on ilovejili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are reputable software companies whose RNG systems are independently tested and certified. Live casino games are streamed in real-time with professional dealers, adding an extra layer of transparency. ilovejili is committed to providing a fair gaming environment for every player.

ilovejili regularly offers welcome bonuses for newly registered players. These typically include a deposit match bonus on your first deposit, giving you extra credits to explore the platform. Bonus amounts and terms vary by promotion period — check the ilovejili promotions page after logging in for the latest offers. All bonuses come with wagering requirements that must be met before winnings can be withdrawn.

A wagering requirement (also called a rollover) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently toward the wagering requirement — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms on ilovejili before claiming any offer.

Absolutely. ilovejili rewards loyal players with a range of ongoing promotions including reload bonuses, cashback offers, free spins, and special event promotions tied to Philippine holidays and major sports events like PBA playoffs, NBA Finals, and boxing matches. High-volume players may also qualify for VIP treatment with personalized offers and faster withdrawals. Log in to your ilovejili account regularly to check the latest promotions available to you.

ilovejili operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) regulations, which govern online gaming in the Philippines. PAGCOR is the government body responsible for licensing and regulating gaming operators in the country. ilovejili is committed to full compliance with applicable Philippine gaming laws, including age verification, responsible gaming standards, and anti-money laundering requirements.

ilovejili takes responsible gaming seriously. You can activate a cooling-off period (24 hours, 7 days, or 30 days) or a full self-exclusion (6 months, 1 year, or permanent) directly from your account settings under the Responsible Gaming section. Self-exclusion takes effect immediately — your account will be suspended and you will not receive any marketing communications during the exclusion period. For help activating these tools, contact our 24/7 live chat support. Visit our Responsible Gaming page for full details.

Yes. ilovejili provides full player control tools including deposit limits and loss limits on a daily, weekly, or monthly basis. You can set these in your account settings at any time. Reducing a limit takes effect immediately; increasing a limit requires a 7-day waiting period as a safeguard against impulsive decisions. These tools are free to use and available to all ilovejili players — we encourage everyone to set limits from day one.

ilovejili uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also recommend that players use a strong, unique password for their ilovejili account and enable two-factor authentication (2FA) where available. If you suspect unauthorized access to your account, contact ilovejili support immediately and change your password right away.