ilovejili Privacy Policy

1.1 ilovejili operates as an online gaming and entertainment platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a data controller, ilovejili determines the purposes and means of processing your personal data.

1.2 We take our obligations under Philippine data privacy law seriously. Our data processing activities are registered with the National Privacy Commission (NPC) of the Philippines where required, and we maintain a designated Data Protection Officer (DPO) responsible for overseeing compliance with this Policy.

1.3 This Policy applies to all personal data collected through the ilovejili website, mobile platform, customer support channels, and any other touchpoint through which you interact with ilovejili.

2.1 ilovejili collects the following categories of personal data:

2.2 ilovejili does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification, fraud prevention, and regulatory compliance. Where sensitive data is collected, it is handled with heightened security measures.

3.1 ilovejili collects personal data through the following means:

• Direct interactions: Data you provide when registering an ilovejili account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Cookies, web beacons, pixel tags, and similar tracking technologies that collect technical and usage data when you interact with the ilovejili Platform;
• Third-party sources: Identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and analytics providers who may share data with ilovejili in accordance with their own privacy policies;
• Publicly available sources: Publicly accessible databases used for fraud screening and regulatory compliance purposes.

4.1 ilovejili uses your personal data for the following purposes:

• To create, manage, and maintain your ilovejili account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations and Philippine law;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels;
• To provide customer support and respond to your inquiries;
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities;
• To personalize your ilovejili gaming experience and deliver relevant promotions;
• To send you transactional communications, account notifications, and — where you have opted in — marketing communications;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements;
• To analyze Platform usage and improve ilovejili's services, features, and user experience;
• To enforce our Terms & Conditions and protect the rights and safety of ilovejili and its users.

4.2 ilovejili will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

5.1 ilovejili processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and CTF obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent.

6.1 ilovejili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate transactions;
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and eligibility;
• Fraud prevention and security services: Providers that help ilovejili detect and prevent fraudulent activity;
• Game software providers: Third-party game developers and platform providers whose games are available on ilovejili;
• Regulatory authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other government bodies where disclosure is required by law or court order;
• Professional advisors: Legal counsel, auditors, and other professional service providers bound by confidentiality obligations.

6.2 All third parties with whom ilovejili shares personal data are required to implement appropriate technical and organizational security measures and to process data only for the specified purposes and in accordance with ilovejili's instructions.

7.1 ilovejili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Technical and usage data collected via cookies and analytics tools is retained for periods specified in our Cookie Policy, typically not exceeding two (2) years.

7.2 Upon expiry of the applicable retention period, ilovejili will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8.1 ilovejili implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ilovejili Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for ilovejili account access;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ilovejili will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

8.3 While ilovejili takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your ilovejili login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ilovejili:

• Right to be informed: The right to know how your personal data is being collected and processed;
• Right of access: The right to request a copy of the personal data ilovejili holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to ilovejili's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, please contact the ilovejili Data Protection Officer at [email protected]. ilovejili will respond to your request within thirty (30) days of receipt, in accordance with applicable law.

10.1 ilovejili uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies: Essential for the operation of the ilovejili Platform, including session management and security features. These cannot be disabled;
• Performance cookies: Used to collect anonymized data about how visitors use the Platform, helping ilovejili improve functionality and user experience;
• Functional cookies: Used to remember your preferences, such as language settings and login status;
• Analytics cookies: Used to understand aggregate user behavior and Platform performance metrics.

10.2 You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ilovejili Platform.

11.1 The ilovejili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. ilovejili does not knowingly collect personal data from individuals under the age of 21.

11.2 If ilovejili becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on ilovejili, please contact us immediately at [email protected].

12.1 The ilovejili Platform may contain links to third-party websites or services, including payment processors and game software providers. This Privacy Policy applies solely to data collected by ilovejili and does not cover the privacy practices of any third-party websites or services.

12.2 ilovejili is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the ilovejili Platform.

13.1 ilovejili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered players via email or on-platform notification at least seven (7) days before the changes take effect.

13.2 Your continued use of the ilovejili Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how ilovejili protects your personal data.

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ilovejili, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the ilovejili Platform

14.2 You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by ilovejili. The NPC can be reached through their official government channels.